Exchange & Return Policy

Thank you for shopping with us. We want you and your pets to be happy with your purchase. If you are not fully satisfied with your pet bed, please review our policy below.

Returns

• Returns are accepted within 14 days of the delivery date.
• Items must be unused, clean, and in their original condition and packaging.
• Products that are damaged, heavily used, washed, or missing original packaging may not be eligible for a refund or exchange.

Return Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Exchanges

• Exchanges are available for eligible items within the 14-day return window.
• Customers are responsible for shipping costs associated with exchanges unless the item arrived damaged or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we may refuse returns for:

• Used or soiled pet beds
• Customized or personalized items
• Final sale or clearance items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the matter as quickly as possible.

Refunds

• Once your return is received and inspected, we will notify you regarding the approval of your refund.
• Approved refunds will be issued to the original payment method.
• Original shipping charges are non-refundable.

How to Start a Return

To request a return or exchange, please contact our customer support team (customerservice@aposentis.com) with:

• Your order number
• Reason for return
• Photos of the item if applicable

We reserve the right to update or modify this policy at any time without prior notice.